Something not working, or an idea? Email us. The people who make the app read every message.
Email us
We reply as soon as we can, and the most serious problems come first. For everyday questions, expect an answer within 5 to 7 days. If we’re away for longer, this page says so.
What to include
- The app’s name and version, from the app’s About or Settings.
- Your device and its system version.
- What you did, what you expected, and what happened.
- A screenshot or screen recording, if it shows the problem.
How do I restore a purchase?
Open the app’s Settings and choose Restore Purchases. Use the same Apple Account you bought with.
How do I cancel a subscription?
Apple manages subscriptions, so you cancel them in your Apple Account:
On your Mac
- Open the App Store.
- Click your name at the bottom of the sidebar.
- Click your name again.
- Click Subscriptions, then the one to cancel.
On your iPhone or iPad
- Open Settings.
- Tap your name.
- Tap Subscriptions, then the one to cancel.
How do I get a refund?
Apple decides refunds. Ask for one at reportaproblem.apple.com.
If Apple’s process doesn’t solve it, email us and we’ll help.
How do I see or delete my data?
Email us and we’ll send or delete what we hold about you. Your apps keep everything else on your device. The privacy policy explains your rights.
Still need help?
Email support at k68studio.com and tell us what you tried.